| Need help online? You can get information about online ordering and returns, report website errors, get assistance placing an order, or take care of any other customer service concern by emailing info@runwayfash.com (You can usually expect a response within 24 hours). |
| CHANGES TO YOUR ORDER |
| Q |
Can I make any changes to my online order? |
| A |
Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information. |
| ORDER CONFIRMATION |
| Q |
How do I know if my orders has been confirmed? |
| A |
You will receive a confirmation email showing the items which you have purchased. |
| ORDER INFORMATION |
| Q |
Where can Runwayfash.com accept orders from? |
| A |
We are able to accept Worldwide Orders. |
| TRACKING YOUR ORDER |
| Q |
How can I track the status of my order? |
| A |
You can go directly to US postal service website www.usps.com or click on the Track Order link in your account page. |
| OUT OF STOCK ITEMS |
| Q |
What if I placed an order and Runwayfash.com doesn't have it? |
| A |
We make every effort to maintain a good amount of supply in our stock, sometimes we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time. |
| GIFT ORDERS |
| Q |
How do I place a gift order? |
| A |
When placing your order, please select "Is this a Gift?" during the checkout process. Price tags will be removed from all the item(s) and a gift receipt with no pricing information will be included with the order. You may also include a brief message that will be printed on the gift receipt. |
| CARE INSTRUCTION |
| Q |
How should I care for my Runwayfash.com products? |
| A |
To fully enjoy your new products, make sure you read the item's label and follow the care instructions. |
| BILLING PROCESS |
| Q |
What types of payments are being accepted for online purchases, and when am I billed? |
| A |
Runwayfash.com accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, and PAYPAL. With a credit card orders, your card will not be charged until we ship out the item. Please be aware that once we receive credit card authorization, the fund will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. Runwayfash.com reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. |
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| Q |
I don’t have a PayPal account, how can I apply one to use on Runwayfash.com? |
| A |
You can register for a PayPal account by visiting www.paypal.com and clicking on the 'Sign Up' button at the top of the page. After you have complete the registration form, PayPal will send you a confirmation email. It will contain instructions to complete the registration process. Once your PayPal account has been created, you can use it to pay for products at Runwayfash.com. |
| SHIPPING AND HANDLING OPTION |
| Q |
What shipping and handling options are available? |
| A |
Orders from Runwayfash.com are shipped via United States Post Office using the most updated rates from their website. |
| TRACKING NUMBERS |
| Q |
When will I receive tracking number? |
| A |
Tracking number will be provided when the item is being shipped out. However, tracking numbers will ONLY be provided to domestic buyers and international buyers who purchased Global Express Guaranteed shipping. |
| SHIPPING TIME ESTIMATES |
| Q |
When is my order shipped? |
| A |
Orders are placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. EST) are typically processed and shipped within one business day. Please allow for an average of one additional business day for processing. For expedited shipping, orders must be made before 12:00pm Eastern Time guarantee that your order is processed same day. If your shipping information does not match your billing information, there may be a delay in order processing. For consumer protection, all orders are subject for review, including credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. Business days are limited to M-F 8:00 a.m. to 4:00 p.m. EST, not including holidays. No Saturday or Sunday deliveries. Once an order has processed, delivery time depends on the chosen shipping method. |
| SHIPPING TO MULTIPLE ADDRESS AND DIFFERENT METHOD |
| Q |
Can I ship an order to multiple addresses with different shipping method? |
| A |
If you would like to ship to a multiple address and different shipping method you must use separate checkouts. |
| SHIPPING DISCOUNT |
| Q |
Do you have any Free Shipping Deals going on? |
| A |
Yes. When you purchase $100, your entire shipment will be shipped free. However, this only applies to U.S. Buyers only. |
| SHIPPING TO P.O. BOXES |
| Q |
Can I ship an order to a P.O. Box? |
| A |
Unfortunately, we no longer accept orders that ships to a P.O. Box. However, orders that are shipped to A.P.O. or F.P.O., boxes within United States are automatically shipped by USPS ground. |
| Returns & Replacement |
| Q |
What is Runwayfash.com return policy? |
| A |
Runwayfash.com offers a 14-day, 100% full refund policy. (Does not include Shipping and Handling) From the day you have placed the order, you may return the item for 100% refund within 14 days. There are absolutely no returns after 14 days. Product can only be return unused, unworn, and in RE-SALE condition. |
| DEFECT/DAMAGE PRODUCT |
| Q |
What do I do if the product which I receive is believed to be damaged or defected? |
| A |
It is mandatory for us to do a quality control check before we ship out the product. If any product that was shipped to you damaged or defected, you must report this to info@runwayfash.com within 3 days of receiving the item. We will do our best to resolve the problem. |
| WRONG PRODUCT |
| Q |
What happens if the product I receive is not what I have ordered? |
| A |
Please contact info@runwayfash.com within 3 days of receiving the item. |
| PRODUCT RETURN |
| Q |
How do I return a product? |
| A |
You must obtain a Return Merchandise Authorization (RMA) number from runwayfash.com. You may write an e-mail to info@runwayfash.com to receive a RMA number. Please include a reason of why you’re returning this product. All return product without a RMA number will not be accepted. |
| RETURN SHIPPING FEE |
| Q |
Who is responsible for return shipping fee? |
| A |
All buyers are responsible for all return shipping fee, unless the product is damaged, defected, or shipped wrong. |
| RETURN SHIPPING ADDRESS |
| Q |
How can I obtain a return shipping address? |
| A |
Return shipping address will be given to you once you have obtained a RMA number. |
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| Q |
What is required in the return shipping package? |
| A |
You must have the original item, unworn, un-use, along with the original tag attach to the item. Please also put a copy of the RMA form inside the return package as well. We will not accept returns without the RMA form and the original items being used. |
